Frequently Asked Questions
Q: Are your fairings OEM fairings or aftermarket fairings ?
A: Our fairings are aftermarket fairings, not OEM fairings. But the material, craftsmanship and quality matches the OEM's.
Q: Can i add logos/decals on the fairings ?
A: Yes, absolutely ! You can add any logos/decals on the fairing kit. Just write your ideas in Custom Notes text area.
Q: Can I order a custom fairing and what would the cost be ?
A: Yes ! You can order custom fairings without any extra charges, just write your custom ideas in Custom Notes text area and if possible upload one reference picture. Upon getting your custom ideas and/or reference picture, our talented airbrusher will make your order as per your request.
Q: What's your Warranty & what does it cover ?
A: Our warranty covers any defect due to poor materials or craftsmanship, fading, peeling, cracking, and melting or issues with fitment. Most warranty issues can easily be handled via email.
Q: Do I need to drill holes ?
A: No. All holes are already pre-drilled precisely and easy to assemble. No drilling or modification.
Q: How long it takes to receive my order since the time of purchase ?
A: It usually takes about two weeks to finish the order and one more week for door-to-door delivery ( US/Canada ). So you may receive your order in three weeks after the time of your purchase. The delivery time varies a lot if you are out of US/Canada, please contact us to get an accurate delivery time.
Q: How do you ship the fairings and do you charge shipping cost ?
A: We use Express Shipping to ship our fairings to most of the countries or origins without shipping cost. If you get one message pop-up saying that the items in your cart can be shipped to your country, please contact us. We can help you to get this resolved.
Q: Why the description claims 17 pieces but the pictures don't show all ?
A: The complete fairing kit comes with 17 pieces, including the main painted cowls as shown in the picture(s) and all some other small ABS trim plastics that are not shown in the picture(s). The pictures are color reference only. So, if you order complete fairing kit, you get full kit with 17 pieces as claim in the description.
Q: Do you provide a shipping tracking number ?
A: Yes. After your order being shipped you will be emailed the tracking information. You can also login your account at anytime to check the current status or drop us email to ask for an updated shipping information.
Q: Why is the status of my order still saying " Awaiting Fulfillment " one week after my purchase ?
A: It usually takes about two weeks to finish your order, so status of your order " Awaiting Fulfillment " stays about two weeks. When the order being shipped, the status will be updated to " Shipped ". So " Awaiting Fulfillment " syas that we started your order but have not shipped it yet.
Q: What if my fairing kit arrives with defects or damages ?
A: If you receive the fairings with any defects, just email us to describe the issues, we will ship replacement free of charge, same policy if you encounter any fitment issue as well.
Q: Should i pay customs tax for my order ?
A: All the prices on our site don't include the customs tax, because the customs tax vary a lot in different countries. So, we are not liable to any customs tax. Please contact your local customs to get the details of the import custom tax.
Q: Is heat shield insulation included ?
A: Yes. We put some heat shield in the fairing box and you add it on lower parts yourself.
Q: Will the paint job match my factory paint ?
A: We can not guarantee our OEM grade paint job will exact match your existing factory paint. We do not have the same paint codes as the original manufacturer. This means it could have a variation in color.
Will color be exactly as I see on my screen?
Actual colors may vary. We cannot guarantee that the color you see on your monitor accurately portrays the true color of the product. By purchasing your fairings from MotoFixi you accept the variations that may occur between the actual color, and the representation on our website.
Q: Do I need a professional installer ?
A: This depends on your level of expertise. All of our fairings are made according to OEM SPECS and designed to bolt right on. If you have no trouble installing OEM Fairings then you should have no problem with ours. If you are not handy or have a mechanical background we recommend have a professional install your new fairing kit.
Note: Please use your stock hardware or get new OEM hardware to install the fairing kit.
Q: How about returns, exchanges or cancellations ?
A: Here we are dedicated to making sure your purchase is a satisfying one! If there are any issues with your purchase please contact us so we can do what it takes to make it right and get you back out on the road!
Returns are accepted. Because we send photos of the fairing kits before we ship them out. There is a 30% re stocking fee for all returned fairing kits without fault. If you receive a kit and there are issues such as paint or non fitment, be sure to get in touch with us and we will be more than happy to help replace parts. All returned items must arrived in their original condition, un-mounted and free of defects. Return shipping is the at the expense of the customer. Orders that are in progress are cancelled by the customer will be subject to a 30% restocking/handling fee. All orders are "custom" made at the time of purchase and cannot be fully canceled once production has commenced. Fairing orders that have been customized specifically for an individually customer cannot be cancelled or returned as these are one-of-a-kind items for that specific individual.
* All fairings sold on our site are aftermarket fairings and not OEM or original fairings, We are not affiliated with Honda, Yamaha, Suzuki, Kawasaki,Ducati, BMW or Aprilia. If you require original OEM fairings, please contact authorized dealers. If these are desired they need to be purchased from an authorized dealer.
We try very best to provide the consumer with detailed descriptions and images of each complete fairing kit. We are not responsible for slight differences or minor changes; these changes includes but not limited to decal differences, slight coloring differences, positioning of graphics/decals etc.
All aftermarket fairings completed are provided "As Is". They are like OEM fairing and not 100% the same as the original fairings .We utilize our own custom color formulas and codes in order to create custom aftermarket fairings.
Any customer ordering a custom fairing set from us understands that these "custom" kits are not returnable. This includes but not limited to custom coloring, custom decal, adding or removing of decals, removing of colors, etc.